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v1.0

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Quick Start

  • Introduction
  • Individual User
  • Merchant User
  • Development

Security Center

  • Scam and Fraud
    • What is Scam?
    • What is Fraud?
    • The Main Scam Categories
      • 1. AI Scams
      • 2. Scam Messages
      • 3. Scam Calls
      • 4. Marketing Scams
      • 5. Crypto Currency Scams
      • 6. Romance Scams
      • 7. Investment Scams
    • Is BIEASES information security compliant?
    • Report a Scam
  • Keep your BIEASES account safe and secure
    • What is Multifactor Authentication?
    • What is 2-step verification?
    • How to set up 2-step verification on BIEASES account?
    • What is PSD2?
    • What is Strong Customer Authentication (SCA)?

FAQ

    FAQ for UK EEA

    • Account
      • About BIEASES Wallet
      • How to register BIEASES Wallet?
        • How to open account with BIEASES wallet?
        • Will I receive sms code in registration and login?
        • Is it for free to register?
        • Is it free to open an account?
        • Does BIEASES charge a fee for inactive account?
        • Do I receive email notifications after I register successfully?
      • How to update my personal information?
      • What kind of accounts BIEASES can issue?
      • What procedures should I follow if my account is locked?
      • How to file a complaint?
      • How to close an account?
    • Verification
      • How to verify my Identity?
      • How to verify business?
    • Security
      • Is my money safe?
      • How to report a suspicious phone call, email link or text message?
    • Transaction issues
      • What transaction types does BIEASES support?
      • What should I do if I receive less money than expected?
      • how long does it take to transfer money?
      • Why my transfer is still pending?
      • Why can't I receive the money?
      • Why is my transaction rejected?
      • Can I receive money from international transfer?
      • Where can I get my account information?
      • What should I do if I send money to a wrong account?
      • What account statements do I get?
      • Do I get transaction receipt every time?
      • How much does BIEASES charge for transactions?
      • Is there a transaction limit?
    • Support
      • How can BIEASES help if I have login issue?
      • How can BIEASES help if I forgot password?
      • How can BIEASES help if my email doesn't work any more?
      • How can BIEASES help if I have issue using authenticator?
      • How can BIEASES help if I have trouble accessing laptop and phone?
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    What procedures should I follow if my account is locked?

    If your account is locked, please contact us. https://www.bieases.com/contact-us

    You can also email us via [email protected]

    Updated 16 days ago


    What kind of accounts BIEASES can issue?
    How to file a complaint?