Price and Fees (UK)

For the United Kingdom

BIEASES is doing all the best to minimize the costs in our ecosystem!

Note: Once you open and hold a BIEASES current account, you agree with our terms and conditions, privacy policy and other several third parties’ terms and conditions to do such actions like top up your balance, withdrawal your remain balance in partial or full, send and receive fund between different BIEASES wallets, or fund transfers. Please read the legal policy or documents carefully when you use our services, if you have any questions, please contact us at [email protected] or give us a call at : +888 3169926 (charges may apply).

Short form for consumer customers

Monthly Fee	P2P Transaction Fee	Card Top-up	Withdrawal
£0	£0	2%+£0.25	£0.5
Wallet balance inquiry (in-network or out-of-network)			N/A
Customer service (automated or live agent)			£0
Inactivity (after 6 months with no transactions)			£5
We charge other types of fees. They are:
Top up return			£55
Withdrawal recall			£55
Cross Border Remittance			0.3% +£1.99 plus (it differs depending on countries and channels)
Account closure			£5

Short form for Business customers

Monthly Fee	P2B Transaction Fee	Top-up	Withdrawal
£0	1.75%+ £0.20	£0.99	£1.99
Wallet balance inquiry (in-network or out-of-network)			N/A
Customer service (automated or live agent)			£0
Inactivity (after 6 months with no transactions)			£20
We charge other types of fees. They are:
Top up return			£70
Withdrawal recall			£70
Cross Border Remittance			0.3% +£3.99 plus (it differs depending on countries and channels)
Account closure			£20

No overdraft/credit feature.
Your funds are placed in a segregated account (known as a ‘safeguarding account’) at a bank that meets the local regulatory requirements. Funds are not covered by any schemes. Instead, your funds are segregated, which means those funds would be separated from other assets in the event of an insolvency and used to repay you and other clients. Safeguarding is a regulatory requirement for all EMIs designed to protect customers from the risk of losing funds. Funds are reconciled at least daily, and an independent expert validates that all obligations are met each year. Your funds are not covered by the FSCS (UK).

Find details and conditions for all fees and services in the account holders’ agreement or call +888 3169926 or visit contact us at https://www.bieases.com.

For Consumer

For opening a consumer account, you must be a legal resident in the United Kingdom, you must hold a legal resident ID document (Passport, Government issued driver license, Citizen card if you are UK citizen, and Passport plus Resident permit or long-term visas if you are non-UK citizen). If you have any question on how to open an account, please read FAQ.

There is no charge on customer services both automated and live support, paperless monthly statements, and real-time notices.

All Fees	Amount	Details
Account open and set up	£0	BIEASES charges 0 fee when you open and a BIEASES account.
Monthly Maintenance	£0	We don’t charge any monthly maintenance fee when you hold a BIEASES account.
Inactivity	£5	Please note, we charge you a fee if you don’t login your account for over 180 days. If you have any question or need help, please read FAQ information, or contact our customer team to help you on such action.
Top Up Balance	£0	Increase your wallet balance with Offline deposit from your own bank account, for more information please read FAQ.
Card top up	2%+£0.25	Add money to your wallet balance with card loads
Top Up Return	£55	If Customer wants to return money which has been added to the wallet there will be charges.
Withdrawal	£0.5	Withdrawal your wallet balance in partial or full to your personal bank account via faster payments.
Withdrawal Recall	£55	If customer wants to recall money which has been withdrawn out of the wallet, there will be charges.
Send to consumer wallet	£0	No fee for sending money to another individual’s BIEASES wallet.
Send to merchant wallet	£0	There is a fee to the receiving business that is based on the amount sent.
Cross border Remittance	0.3% +£1.99 plus	There is a fee to transfer money to recipients in other countries, and it differs depending on countries and channels, for more information please read FAQ.
Account Closure	£5	There is a fee to close your BIEASES account.

Your accounts are provided by Moorwand Ltd. Moorwand Ltd is a company incorporated and registered in England & Wales under registration No. 8491211 with a registered office at Fora, 3 Lloyds Avenue, London, EC3N 3DS, United Kingdom. Moorwand Ltd is authorised by the Financial Conduct Authority under the Electronic Money Regulations 2011 (Register ref: 900709) for the issuing of electronic money and payment instruments. 9DU. The Account is a payment service product and not a deposit or credit or banking product and, as such is not governed by the Financial Services Compensation Scheme (FSCS).

Contact BIEASES by calling (888) 316-9926 (charges may apply), by mailing to 288 Chase Road, London, United Kingdom, N14 6HF, or visit contact page in https://www.bieases.com.
For any consumer or merchant account holder in the United Kingdom, if you have any complaint on the wallet or account service, you can contact the UK Financial Ombudsman at 0800 023 4 567 (free from most UK landlines but charges may apply if using a mobile phone or dialing from outside of the UK), or email [email protected] or visit How to complain (financial-ombudsman.org.uk).

For Merchants

For opening a Merchant account, you must be a legal registered entity in the United Kingdom, you must hold the following documents:

Certificate of incorporation/recent Excerpt from Company House;
Memorandum of Association /Articles of Association;
Register of the directors (if the information is not included in the Excerpt);
Register of shareholders (if the information is not included in the Excerpt);
Corporate utility bill / bank statement /lease agreement +proof of payment;

If you have any question on how to open a merchant account, please read FAQ.
There is no charge on customer services both automated and live support, paperless monthly statements, and real-time notices.

All Fees	Amount	Details
Account open and set up	£0	BIEASES charges 0 fee when you open and a BIEASES account.
Monthly Maintenance	£0	We don’t charge any monthly maintenance fee when you hold a BIEASES account.
Dormant(inactive) account	£20	Please note, we charge you a fee if you don’t login your account for over 180 days. If you have any question or need help, please read FAQ information, or contact our customer team to help you on such action.
Top Up Balance	£0.99	Increase your wallet balance with Offline deposit from your own bank account, for more information please read FAQ.
Top Up Return	£70	If Customer wants to return money which has been added to the wallet there will be charges.
Withdrawal	£1.99	Withdrawal your wallet balance in partial or full to your personal bank account via faster payments.
Withdrawal Recall	£70	If customer wants to recall money which has been withdrawn out of the wallet, there will be charges.
Receive fund from Consumers	1.75%+£0.20	There is a fee based upon the amount you received for both online/offline (include QR code) payment from consumers.
Cross border Remittance	0.3% +£3.99 plus	There is a fee to transfer money to recipients in other countries, and it differs depending on countries and channels, for more information please read FAQ.
Account Closure	£20	There is a fee to close your BIEASES account.

Contact BIEASES by calling (888) 316-9926 (charges may apply), by mailing to 288 Chase Road, London, United Kingdom, N14 6HF, or visit contact page in https://www.bieases.com.

For any consumer or merchant account holder in the United Kingdom, if you have any complaint on the wallet or account service, you can contact the UK Financial Ombudsman at 0800 023 4 567 (free from most UK landlines but charges may apply if using a mobile phone or dialing from outside of the UK), or email [email protected] or visit How to complain (financial-ombudsman.org.uk).